Shipping Information

Order Processing

All orders are carefully packed and dispatched within 3-5 business days. During busy periods or new launches, processing times may be slightly longer — thank you for your patience.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Delivery Timeframes

Once dispatched, delivery time frames are estimated as follows:

• Standard shipping: 1-3 business days

• Rural areas: Please allow additional time

Please note that delivery times are estimates and may be affected by postal delays outside of our control.

Tracking

Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect address details.

Returns & Exchanges

Due to the nature of candles, we do not offer returns for change of mind. If your order arrives damaged or faulty, please contact us and we’ll happily help.